Order Status

Where is my order?

Open the Your Orders & Quotes page and find it in the list. Each shipment has its own tracking number, with the delivery status next to it. Anything we haven't sent yet is under Not shipped yet. No account? View your order online in the shipped email opens your orders.

Part of my order came, but not all of it

Boxes on the same order can arrive a day or two apart. View the order to see what was in each shipment, and what's still to come with the date we expect to ship it.

Something is missing, or I can't find the delivery

Open every box first, since it may be in a second one. Then ask whoever takes deliveries for your building, since a parcel is often signed for at a front office and put aside. If it still hasn't turned up, email service@comcenter.com with your order number and we'll trace it with the carrier.

When will the backordered part ship?

The item shows when we expect it back in stock, our best estimate from the publisher's schedule. It ships once it reaches us, with transit time on top.

I never got a confirmation email, or need a copy of the order

Web orders get We have received your web order right away, then Comcenter Order Confirmation once we've checked it, usually within minutes. If we need something from you, like a tax-exempt document, we'll be in touch first. Orders by phone, email or mail get only the confirmation. Every order is on Your Orders & Quotes, with View or Print Paper Copy at the bottom.