Returns

How do I return books?

your account number,
the item numbers and the quantity of each,
the invoice numbers or order numbers they came on,
and the reason for the return.

We'll email back the return authorization paperwork so you can ship your return.

The books need to be in new, saleable condition or we won't accept them: no markings in them, no pencil, pen or highlighter.

Pack the return really well, because we don't accept books that arrive damaged from poor packing.

Who pays the shipping?

You'll normally need to pay for return shipping, and we normally don't refund the original shipping charge.

When will I see the credit?

We process returns as we're able, in the order they were received. Once your return reaches us, it shows as In Warehouse in Your Orders, which means it's here but not yet processed.

Once it's been processed, it becomes a credit memo and shows on Invoices & Payments as a remaining credit. Tell us which invoice you'd like it put against.