Returns
Please pay particular attention to how you pack books for return shipment. Ensure that books do not move around in the carton during shipment, and reinforce the carton corners – inside and out – if necessary.
If books arrive damaged because of poor packing, we cannot issue credit for them. Please call if you have questions.
May I return products I have purchased?
If you find it necessary to make a return, authorization is required. Just call us at 800/348-2227 and a representative will be able to identify which items are returnable and give you authorization for qualifying products. Your overstock items should be returned to us within 90 days. Always be careful not to mark any books you may want to return. If the return is not due to an error on our part, you are responsible for the shipping charges on the original order as well as the cost to return the items.
Items noted as Non-Returnable are not returnable for credit.
Packing Instructions
Pack the books tightly in a sturdy carton. Most damage occurs when books move around in the box. Use packing paper or clean cardboard. Do not use foam “peanut” packing material or newsprint. If air pillows from the original shipment are used, additional packing material is required – the pillows lose air in transit. Lay the books flat in the box. DO NOT stand books on end! If books are returned in publisher cases or the original cartons, the inside and outside corners of the cartons may need to be reinforced to ensure that the books arrive undamaged.
Enclose a copy of the invoice or packing list, and indicate the items being returned and the reason for the return. If the invoice or packing list is not available, list the code numbers and quantities of the items returned on church or school letterhead.
Returned books must arrive in new, unmarked and saleable condition. Credit will not be issued for books that arrive damaged because of poor packing.
Return all books via United Parcel Service or FedEx so the shipment can be tracked, if necessary. If books are returned through the US Postal Service, the carton must be insured. Please keep all return shipping receipts in case a claim needs to be filed.
Ship returns to:
Communication Center Warehouse
4315 Ralph Jones Ct
South Bend IN 46628