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Managing My Account

I’ve ordered before, by phone or mail. Will the web site recognize me?

Yes, If you set up your web account with your existing phone/mail Account Number. 

Must I set up an account and sign in?

Not if you use a credit card for payment. 
The benefits of setting up an account are: You don’t have to re-enter your address each time you order. You can store one or more shipping addresses. You can check your order status and order history. If you are setting up an account to order books for a school, church, institution or government entity, you can apply to be billed and, if shipping to a state where we collect Sales Tax, request tax-exempt status.

How do I set up an account?

Click “Sign In” at the top of any page and you’ll arrive at a page asking you to create a user name and password. When these are submitted, your account is created.

If you are setting up an account to order books for a school, church, institution or government entity, you can apply to be billed and, if shipping to a state where we collect Sales Tax, request tax-exempt status.

Can I set up more than one account for my Church?

Yes, organizations may have several accounts that are all billed to the same address.

How do I personalize my account?

At the "My Account" page here you can personalize shipping, billing, tax status and other information. There are four topics:
#1, Account Info. Here you can see and change your account name, e-mail address and password.
#2, Address Book. Here you can set up billing and shipping addresses.
#3, Billing & Tax Settings. In the top area you can request that your organization be billed. You can also link to an existing billable account number. In the bottom area you can request tax-exempt status. You will need to mail or fax the certificate to us before you are approved. If you already have a tax-exempt account with us, you can enter that account number here. 
#4, Order History. Here will be a listing of your orders for the past 3 years.